Clear answers, when you need them.

Email support@formixa.app and we’ll reply within a few business days.

Frequently asked questions

Installing

Formixa is distributed through Microsoft Store. If the listing is unavailable in your region or installation fails, confirm that Windows 11 is up to date and then update the Microsoft Store app itself.

Refunds

Microsoft handles Store purchase refunds. Use Microsoft’s refund process, sign in with the purchasing account, and find the order in your Microsoft account order history.

Forgotten PDF password

Passwords cannot be recovered by design. Try passwords you know and keep the original safe; Formixa does not bypass document protection.

A file will not open

The file may be damaged or not actually be a PDF. Formixa reports that condition rather than guessing or altering the file.

Backup or transfer settings

Use Settings → Backup → Export before moving or reinstalling, then use Settings → Backup → Import on the other installation. Reinstalling can wipe local app data, so export first.

Bug reports

Include the app version from Settings → About, your Windows build, and clear reproduction steps. Never send the private document itself or any password; reproduce with a non-sensitive file instead.

Feature requests

Email the support address with the idea and your use case. The roadmap has no promised dates.

Troubleshooting checklist

1. Restart Formixa.
2. Reset settings from Settings.
3. Export your backup, then reinstall if needed.
4. Contact support with the details above.